Google Expands Phrase Match: What Are Advertisers To Gain And Lose Under The New Treatment?

Laura Hunter • February 19, 2021

Google's recently updated treatment of phase match to include broad match modifier (BBM) traffic shakes up advertisers.

The latest in a series of changes made to its keyword match types, Google’s updated phase match places emphasis on machine learning and automation over manual inputs from advertisers. While some advertisers have acknowledged how alike BMM and phrase matches have rolled out, other advertisers see the change as a loss of data control, in order for Google to prioritise its own revenue over the best interests of the businesses that advertise on its platform.


While this new roll out is aimed at an overarching trend, advertisers must ensure their campaigns are still performing. 


But do advertisers have more to gain or lose?

What might advertisers be gaining?

  • Eliminating BBM may help advertisers save time due to fewer options.
  • Simplified data collection.
  • Smaller businesses will be on a more level field to larger accounts.
  • A match type solution that better mimics how match types currently work will be available.

What might advertisers be losing?

  • Updated phrase matches will only respect word order when it’s important to the meaning.
  • New treatment will be more restricted than BBM.
  • Accounts that heavily relied on BBM keywords may lose traffic.

How can advertisers prepare for an updated phrase match?

It’s essential that advertisers are fully aware of their baseline performance before the new phrase match treatment is rolled out. We would suggest exporting your current date to see just how broad the match performs in your account. This way you are in a great position to prepare, and what to expect once the change rolls out. 


If you need to pivot - now is the time to do so. 


If you’ve been reliant on BBM you will need to be particularly vigilant about this change. Google will be expecting advertisers who have been mainly using BBM to see an decrease in clicks and conversions. Google has said “The majority of the decrease will likely come from applications of BMM. Additionally the consideration of word order may also filter out searches that may have previously matched BMM.”


What you will need to do is trim out all the broad match modified terms, so you are in a better position to analyse what Google really means by these changes. You need to be implementing versus phrases, versus regular broader and exact.


Advertisers that rely heavily on phrase matches may experience an increase in clicks and conversions due to the new, additional queries that are eligible to match. The best thing you can do to maintain this control is to complete regular searches to see what Google is recommending and ensuring they align with the goals of your brand. 


All in all, if the new phase match is capturing poor matches for your advertisements you can add negative keywords. This way you can decrease any wasted budget. 

Back to Blog
By Francesca Taylor • September 30, 2026
If your business is not performing online and you don’t have the capacity to hire an in-house marketing team, you might consider outsourcing to a digital marketing agency. The job of a digital marketing agency is to get you found online through multistream avenues like SEO, PPC, CRO, social media ads, branding, and listings. However, not every digital marketing agency does the same thing, and not every agency works in the same way. So, realistically, what should you expect when you reach out to one? Let’s take a look:
Small group meeting around a table in a bright, modern office with large windows.
By Francesca Taylor • September 30, 2026
SEO and PPC are both fundamental components of a successful marketing strategy but they target audiences in critically different ways. SEO (search engine optimisation) is an ongoing process of improving a website’s visibility in organic (unpaid) search results through technical optimisation and trust signals. PPC (pay-per-click) is a form of paid advertising where companies bid to appear in sponsored positions at the top of the SERP (search engine results page). As the name suggests, you pay when someone clicks on the ad. Because PPC and SEO are so different, you might not know where to allocate your budget. So, let’s take a look at how each can benefit your business, and whether you will find more cost benefit in paid vs organic search.
By Daniel Bland • September 14, 2026
Managing your local marketing doesn’t have to mean sitting at a desk. With the Local Search app, you can stay on top of your business locations wherever your working day takes you. Reviews can arrive at any time, opening hours can change unexpectedly, and social posts may need a quick update before they’re published. You won’t always be near your laptop when these things happen. Waiting until you’re back at your desk can mean missing opportunities to respond to customers, increase engagement and keep your online presence up to date. For busy business owners, location managers and marketing teams, the Local Search app brings essential listing, reputation and social tools together in one convenient place. Instead of catching up later, you can take action when it matters.  Whether you manage one location or several, the app makes everyday local marketing tasks easier to manage from your phone.
By Daniel Bland • April 9, 2026
Search is changing rapidly. With AI powered results, conversational search assistants, and large language models (LLMs) influencing how customers discover businesses, your Google Business Profile (GBP) has become more important than ever. Where traditional SEO once focused heavily on websites alone, today your business listing itself is a primary ranking asset. It helps determine whether your business appears in map results, voice searches, AI summaries, and recommendation style responses across search platforms. If you want to stay visible as search evolves, here’s exactly what you should be doing to optimise your Google Business Profile right now.
Facebook Ads, Attitudes, and Adjustment: Your Strategy Alphabet
By Francesca Taylor • September 15, 2025
Facebook Ads remain one of the most powerful digital marketing tools available today, but they’re also one of the most misunderstood.
8 Branding Tips to Elevate Your Marketing Efforts
By Francesca Taylor • June 10, 2025
If your business is a cell, your brand identity is your mitochondria. The powerhouse of your marketing.
What We Do for Local Businesses in Harrogate
By Francesca Taylor • April 22, 2025
At Infoserve, we believe it is our duty to make sure that the businesses around us have a strong online presence, so the communities around us thrive.
What Are Display Ads? A Complete Guide
By Francesca Taylor • January 8, 2025
Display ads are a type of advertising that allows businesses to display banners and other visual ads across websites, apps and certain social media platforms.
Seasonal SEO Content Tips That Work With Search Trends
By Francesca Taylor • November 27, 2024
Did you know that search queries experience fluctuations in volume throughout the year? Maybe you hadn’t thought about it, but now it’s been pointed out, it makes sense.
SEO Blog Copywriting 101: How to Get Started
By Francesca Taylor • October 22, 2024
Do you want to have a go at SEO (search engine optimisation), but keep getting lost amongst all the jargon and technical terms? You’re not alone.
Show More